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Privacy Policy

Last updated: January 2025

Our Commitment to Your Privacy

At Wall Art Gallery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

When you place an order or create an account, we collect:

  • Name and contact information (email, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences

Technical Information

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website and search terms used

Communication Information

When you contact us or subscribe to our newsletter:

  • Email correspondence and customer service interactions
  • Newsletter subscription preferences
  • Product reviews and feedback

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing

Process and fulfill your orders, including shipping and delivery

Customer Service

Respond to inquiries, provide support, and resolve issues

Marketing

Send promotional emails, newsletters, and special offers (with your consent)

Analytics

Improve our website, products, and services based on usage patterns

Security

Prevent fraud, protect against security threats, and ensure safe transactions

Legal Compliance

Comply with legal obligations and enforce our terms and conditions

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality and cannot be disabled
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and personalize your experience
  • Marketing Cookies: Track your browsing to show relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers

Third-party companies that help us operate our business, such as payment processors, shipping companies (UrgentGo Courier), and email service providers. These partners are contractually obligated to protect your information.

Legal Requirements

When required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

With Your Consent

We may share your information with other parties when you give us explicit permission to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption

SSL/TLS encryption for data transmission

Secure Storage

Protected servers with restricted access

Access Control

Limited employee access to personal data

Regular Updates

Continuous security monitoring and updates

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Opt-Out

Unsubscribe from marketing emails at any time using the unsubscribe link

Data Portability

Request your data in a structured, commonly used format

Object

Object to processing of your personal information for certain purposes

To exercise any of these rights, please contact us at info@pixperfectprint.co.za. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order information: Retained for 7 years for tax and accounting purposes
  • Marketing data: Retained until you unsubscribe or request deletion
  • Website analytics: Anonymized after 26 months

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete the information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Wall Art Gallery
South Africa
Email: info@pixperfectprint.co.za
Phone: +27 84 598 1089

Your Privacy Matters: We are committed to transparency and protecting your personal information. This Privacy Policy complies with the Protection of Personal Information Act (POPIA) and international data protection standards. If you have concerns about how your data is handled, please don't hesitate to reach out to us.